Please return item(s) within 30 days. We do not accept items that are worn, washed, altered, sale items, accessories, and bodysuits. We do not do refunds or exchanges. We will gladly issue you store credit in the form of an e-gift card to the email address on file. Store credit can be used immediately and never expires. When returning, we recommend using a trackable service such as USPS flat-rate shipping. Please also remember that you are responsible for returning shipping charges.
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- Original shipping charges are non-refundable.
- Any purchase amounts that exceeds the value of the online store credit will require an additional method of payment for the remaining balance due.
- Online store credit never expires.
- Online store credit is provided in U.S. dollars.
- For more information about online store credit, please contact info@jadevelour.com
Gift cards, e-gift certificates, cosmetics, jewelry, and final sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) were shipped.
For any additional inquires regarding returns please email our Customer Service team at info@jadevelour.com